Privacy Policy
How we collect, use, and protect your personal data
Effective Date: April 19, 2026
STAY ("we", "us", or "our") is committed to protecting the privacy of visitors to our website (stay.sa) and users of our services. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL).
1. Information We Collect
We may collect the following categories of personal information:
- Full name, email address, and phone number (via our Book a Visit and contact forms)
- Device and browser information collected automatically through cookies and analytics tools
- IP address and approximate location
- Pages visited, time spent, and interactions on our website
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule and manage property visits and tours
- To respond to your inquiries and communicate with you
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns
- To comply with legal obligations under Saudi law
3. Third-Party Services
We use the following third-party services that may collect data:
- Google Analytics 4 (GA4) — to analyze website traffic and user behavior. Google may use cookies to collect anonymous usage data.
- Google Tag Manager (GTM) — to manage analytics and marketing tags on our website.
- Google reCAPTCHA — to protect our forms from spam and abuse. reCAPTCHA may collect hardware and software information, such as device and application data.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. These may include session cookies, persistent cookies, and third-party cookies from Google services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Data Storage and Retention
Personal information submitted through our forms is stored securely in our database. We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
6. Your Rights Under PDPL
Under the Saudi Personal Data Protection Law, you have the right to:
- Access your personal data that we hold
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Withdraw consent for data processing at any time
- Request a copy of your personal data in a readable format
7. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our website and conducting our business, subject to confidentiality obligations.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@stay.sa.